Are you looking to transform your customers into enthusiastic cheerleaders for your business? Join us for an engaging and interactive 90-minute workshop designed to equip you with the tools and strategies to build lasting customer loyalty.
In this dynamic session, you will explore the essential stages of the customer journey and learn how to create memorable and positive experiences at each touchpoint. We’ll dive into a customer journey framework and provide practical techniques to personalize interactions and surprise your customers, turning them into loyal cheerleaders for your brand.Key Takeaways:
- Understand the stages of the customer journey: Discover, Decide, Welcome, First Experience, Learn, Achieve, Routine, and Advocate.
- Discover practical strategies for enhancing customer interactions at each stage of the journey.
- Create a personalized customer journey map for your business.
- Engage in interactive activities and group discussions to apply the concepts in real-time.
Meet Our Presenter
Daniel Garcia has experience in operations management, small business leadership, and a deep passion for small business development. Daniel spent most of his childhood in Pueblo before moving to Greeley, where he completed his education. He began his career with a national service company, quickly advancing and gaining expertise in managerial roles across Utah, Washington, and California. His work primarily involved enhancing operations and delivering management and technical training to company and franchise locations throughout the Western US.
In 2014, Daniel returned to Colorado to pursue his entrepreneurial dreams, opening both a retail and a service business in Loveland. His journey as a small business owner deepened his commitment to supporting local enterprises, propelling him to found Rule 57 Consulting Ltd. In 2019 where he helps small businesses and nonprofits with strategic planning and operations management.
Daniel holds an associate degree from Aims Community College and a bachelor’s degree in business management from the Monfort College of Business at the University of Northern Colorado. And he is currently pursuing a master’s degree in business administration at Colorado State University with graduate certificates in Entrepreneurship & Innovation and Organizational Leadership.
Outside of his professional life, Daniel is an avid reader, enjoys gardening, and spending time with his wife and their dog. He loves to go to the local farmers market and community events in downtown Greeley.
