Investing in and delivering excellent customer service is one of the most valuable things you can do to grow your business and retain a customer. Numerous studies have shown that happy customers buy more, they buy more often, and they tell their friends to buy too, and keep coming back again and again. It is important to be inviting and to understand the skills involved when working and meeting with your customers.
Join us as East Colorado SBDC Business Consultant, Jesse Esparza will provide activities and specific skills that every owner and support employee should understand and can master to “wow” customers that they interact with on a daily basis.
Jesse Esparza – SBDC Business Consultant
Jesse Esparza is a certified bilingual (Spanish & English) counselor to the Latino Chamber, and business adviser to the East Colorado, Boulder, and North Metro Small Business Development Centers, providing one-on-one services to individuals as well as group classes in business planning and startup seminars. He has counseled and provided needed services to over 400 new, potential, and existing entrepreneurs.